USJ9 Privacy Policy – Data Protection for Malaysian Players

1. Introduction & Purpose of This Privacy Policy

Welcome to the Privacy Policy page USJ9. At USJ9, we believe privacy is more than a formality — it is a fundamental right of every player. This privacy policy explains in detail how usj9.my collect, process, store, and protect your personal information as a user of our platform.

By registering an account or using any USJ9 service, you agree to the terms set out in this privacy policy. We encourage you to read this document carefully so that you fully understand your rights regarding your personal data.

2. Types of Personal Information We Collect

USJ9 only collects information necessary to provide a quality, secure and responsible service to Malaysian players. The following are the categories of data we collect:

We do not collect any sensitive data such as medical information, religious beliefs, or political affiliations without your explicit consent.

3. How We Collect Your Data

USJ9 collects your personal information through the following methods:

• Account Registration: Information you provide when creating a new account at usj9.my.
• Financial Transactions: Data shared when making deposits via FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost or ShopeePay.
• Platform Usage: Data generated automatically when you play slots, Live Casino, or other games on USJ9.
• Customer Communications: Information you provide when contacting customer support via live chat or email.
• Cookies: Technical data collected automatically through cookies and similar tracking technologies while you browse our website.
• KYC Verification: Identity documents you upload for identity verification purposes, as required under Malaysian law.

4. How We Use Your Data

All information collected by USJ9 is used responsibly and solely for legitimate purposes. We use your personal data to:

• Processing account registration and verifying player identity in line with KYC requirements.
• Securely processing deposits and withdrawals via your preferred Malaysian payment method.
• Detecting and preventing fraud, money laundering, and other unlawful activities on the USJ9 platform.
• Sending you account-related notifications, the latest promotions, and exclusive bonus offers.
• Providing effective customer support and resolving complaints promptly.
• Complying with applicable legal and regulatory requirements in Malaysia.
• Enhancing your gaming experience through analysis of usage patterns and game preferences.
• Ensuring compliance with USJ9's responsible gaming policy.

5. Data Sharing With Third Parties

USJ9 does not sell, rent, or trade your personal information to third parties for commercial purposes. However, we may share your data in the following limited circumstances:

• Payment Providers: Data required to process transactions with providers such as FPX, DuitNow, Touch 'n Go, GrabPay, Boost and ShopeePay. These providers are subject to their own privacy policies.
• Regulatory Authorities: USJ9 may be required to disclose information to Malaysian authorities such as Bank Negara Malaysia or law enforcement agencies upon lawful request.
• IT Service Providers: Companies that help us manage our technical infrastructure, cybersecurity, and cloud services — all bound by strict confidentiality agreements.
• Independent Auditors: Parties conducting legitimate security and compliance audits on the USJ9 platform.

Any third party we work with is required to protect your data to the same or higher standard that we ourselves uphold.

6. Cookie Policy

The USJ9 website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the USJ9 platform.

7. Your Rights Regarding Personal Data

As a registered USJ9 player in Malaysia, you have the following rights under the Personal Data Protection Act 2010 (PDPA):

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right to Erasure: Under certain circumstances, you may request the removal of your personal data from our records.
• Right to Object to Processing: You may object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: You may withdraw any consent you have previously given for the processing of your data at any time.
• Data Portability Rights: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the USJ9 privacy team by email at [email protected]. We will process your request within 14 business days.

8. USJ9 Data Security Measures

USJ9 invests seriously in security infrastructure to ensure that player personal data is always protected. The security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data communications between client and server.
• Intrusion detection systems (IDS) and multi-layered firewalls operating 24/7.
• Two-factor authentication (2FA) for account login and high-value transactions.
• Periodic security audits conducted by accredited independent third parties.
• Strict access controls — only authorised personnel may access player data.
• Encrypted data backups stored in secure data centres.
• Real-time monitoring of any suspicious or unusual activity.

While we take all reasonable steps to protect your data, no system is 100% secure. You also play an important role by keeping your USJ9 account password and login details confidential.

9. Data Retention Period

USJ9 retains your personal data only for as long as necessary for the purposes stated in this privacy policy, or as required by applicable Malaysian law.

• Active Account Data: Retained for as long as your account remains active on the USJ9 platform.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysian legal requirements for financial records.
• Communication Logs: Retained for 3 years for the purposes of complaint resolution and compliance.
• KYC Data: Retained for a minimum of 5 years after account closure, in accordance with anti-money laundering legal requirements.
• Cookie Data: Session cookies are deleted as soon as you close your browser; persistent cookies are retained for a set period.

When data is no longer needed, USJ9 will securely delete or anonymise it using industry-approved procedures.

10. Links to Third-Party Websites

The USJ9 website may contain links to external websites or third-party service providers. Please note that this privacy policy applies only to the usj9.my platform and does not cover the privacy practices of those third-party websites.

USJ9 is not responsible for the content or privacy practices of any external websites. We recommend reading the privacy policy of any third-party site before providing them with your personal information.

11. Changes to This Privacy Policy

USJ9 reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, new technologies, or legal requirements. Any significant changes will be communicated to you via:

• In-app or on-site USJ9 notifications.
• Email to your registered address.
• The date of the last update is shown at the top of this page.

Your continued use of the USJ9 platform after any amendments are published will be considered your acceptance of the updated privacy policy. If you disagree with any changes, you have the right to close your account and request the deletion of your personal data.

12. Privacy Complaints & How to Contact Us

If you have any concerns, questions, or wish to file a complaint regarding your privacy and personal data protection at USJ9, please contact our Privacy Officer via:

• Email: [email protected]
• Live Chat: Available 24/7 on the USJ9 website — the fastest way to get a response.

The USJ9 privacy team will review your complaint thoroughly and provide a response within 14 business days. If you are not satisfied with our response, you may refer the matter to the relevant Malaysian Personal Data Protection Department.

We value the trust that Malaysian players place in USJ9 and are committed to upholding the highest privacy standards in everything we do. Further information about your rights is also available on the Terms & Conditions and Responsible Gaming us.