USJ9 Terms & Conditions – A Complete Guide for Players in Malaysia

1. Introduction & Acceptance of Terms

Welcome to USJ9, Malaysia's leading online gaming platform. By registering, logging in, or using any of the services on usj9.my, you hereby agree to be bound by all terms & conditions set out in this document.

These terms & conditions constitute a legally binding agreement between you ("Member") and USJ9 ("Company"). We reserve the right to amend, update, or modify these terms at any time. Any changes will take effect immediately upon being published on the website. It is your responsibility to review USJ9's terms & conditions periodically.

2. Registration Eligibility

To register and use USJ9's services, you must meet all of the following requirements:

• At least 21 years old on the date of registration.
• Residing in or physically located in Malaysia while using the platform.
• Have full legal capacity to enter into a binding agreement.
• Not listed on any gaming exclusion list maintained by any relevant authority.
• Registering on your own behalf only, and not on behalf of any third party.
• Have not had a previous account closed due to fraud or a breach of terms.

USJ9 reserves the right to request identity verification documents (KYC) at any time. Failure to provide the required documents within the specified period may result in account suspension.

3. Registration & Account Management

Every player at USJ9 is permitted to hold only one (1) account only. Multiple account registrations are strictly prohibited and will result in:

• Closure of all associated accounts without notice.
• Full forfeiture of all accumulated balances and bonuses.
• Permanent ban from the USJ9 platform.

You are solely responsible for keeping your password confidential. USJ9 shall not be held liable for any losses arising from unauthorised access to your account due to your own negligence. Please contact USJ9 customer support immediately if you suspect your account has been compromised.

The personal information you provide during registration must be accurate, current, and complete. Providing false information is a serious violation of USJ9's Terms & Conditions.

4. Deposits, Withdrawals & Payment Methods

USJ9 offers a variety of payment methods tailored for players in Malaysia. All transactions are processed in Malaysian Ringgit (RM / MYR).

USJ9 reserves the right to place a hold on withdrawal processing until the KYC verification process has been completed. Withdrawals that fail due to incorrect bank account details are entirely the member's responsibility.

5. Bonuses, Promotions & Rollover Requirements

USJ9 offers a wide range of exciting bonuses and promotions from time to time. All bonuses offered at USJ9 are subject to the applicable rollover requirements. The following are the general terms relating to bonuses:

• USJ9 welcome bonus carries a rollover requirement of 15x (total deposit + bonus).
• The weekly reload bonus carries a rollover of 10x.
• Cashback bonuses are not subject to rollover and may be withdrawn directly.
• Bonuses cannot be combined with one another unless explicitly stated.
• Games contributing towards rollover fulfilment may vary. USJ9 slots typically contribute 100%, while table games may contribute at a lower rate.
• USJ9 reserves the right to void any bonus if abuse or fraud is suspected.
• If a withdrawal is made before the rollover requirement is met, the associated bonus and winnings will be voided.

Special promotions such as football rebates during the season EPL or Malaysia Super League, as well as esports promotions, may have additional terms announced separately.

6. Game Rules & Fair Play

All games on the USJ9 platform, including online slots, live casino, and e-sports, must be played in accordance with the established rules. The following actions are strictly prohibited and may result in account closure:

• Using bots, automation software, or any third-party tools to play.
• Colluding with other players to manipulate the system (e.g., round-robin betting).
• Exploiting bugs or system errors for unfair advantage.
• Using the USJ9 platform for any form of money laundering.
• Playing with the sole intention of fulfilling bonus rollover requirements without any genuine intent to play.

USJ9 uses a certified Random Number Generator (RNG) system that has been independently audited by a third party to ensure fair play. All game outcomes are final and not subject to dispute.

7. Privacy & Data Protection

USJ9 is committed to protecting your personal information. All data collected is used solely for identity verification, transaction processing, and service improvement purposes. Your data will not be sold or shared with third parties without your consent, except where required by law.

For more information, please refer to USJ9 Privacy Policy us.

8. Liability Limits & Disclaimer

USJ9 provides its gaming platform on an "as is" basis, without any implied or express warranties. To the extent permitted under applicable Malaysian law, USJ9 shall not be liable for:

• Data loss or service disruptions resulting from technical failures beyond our control.
• Financial losses incurred by players as a result of game outcomes.
• Any indirect, incidental, or consequential losses.
• Unauthorised access to your account resulting from your own negligence or failure to keep your login credentials secure.

USJ9's total maximum liability to any member under any circumstances shall not exceed the amount deposited by that member within the 30 days preceding the claim.

9. Account Suspension & Closure

USJ9 reserves the right to suspend or close any member account without prior notice under the following circumstances:

• Violation of any USJ9 terms & conditions set out in this document.
• Identity verification failure or submission of falsified documents.
• Suspected fraud, money laundering, or other illegal activity.
• Requests from regulatory authorities or law enforcement agencies.

You may also close your account at any time by contacting the USJ9 customer support team. Any valid remaining balance will be returned upon completion of the verification process, subject to there being no outstanding claims.

10. Governing Law & Dispute Resolution

These terms & conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with these terms shall be resolved through the following process:

• Step 1: Contact USJ9 customer support via live chat within 7 days of the dispute date.
• Step 2: If unresolved, submit a written complaint via USJ9's official email.
• Step 3: If the matter remains unresolved within 14 working days, either party may refer it to independent arbitration.

The official language for all dispute communications is Bahasa Melayu or English.

11. Amendments to Terms & Conditions

USJ9 reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice. The latest version will always be available on this page, with the most recent update date indicated at the top.

Your continued use of the USJ9 platform following any published amendments will be considered your acceptance of the updated terms. We therefore recommend that you review this Terms & Conditions page periodically.

12. Contact Us

If you have any questions, concerns, or require further clarification regarding USJ9's Terms & Conditions, please contact our team through the following:

• Live Chat: Available 24/7 on the USJ9 website.
• Email: [email protected]

The USJ9 support team is available to assist you in both Bahasa Melayu and English at all times.